How can I refund an attendee using LetsReg?

Yes, you can refund an attendee on LetsReg by locating the registration and refunding them as either a credit/debit card refund or a cash/cheque refund.

Please note that refunding an attendee using any option will remove their registration and move it into the refund list.

Credit/debit card refund - A credit/debit card refund will process the money directly back to the attendee's bank account.

Here you will have three options;

Option 1 - You can choose to absorb the registration fee and provide the attendee with a full refund.

Option 2 - You can refund the attendee their money minus the registration fee, meaning that your organisation will not lose out on the registration fee.

Option 3 - You can refund a specified manual amount, if neither option 1 or 2 is suitable.

The credit/debit card refund method is subject to you having enough money in your 'LetsReg account' and there will be times where you do not have funds in LetsReg to process refunds in this way. This is due to us providing the weekly pay-out into your bank account(s) - once the money has left LetsReg to go into your bank account, it can no longer be used for refunding customers via the credit/debit card refund option. In this instance, you can either wait until you receive more registrations or use an alternative method of refunding your attendee(s).

If you wish to circumvent the issue of there not being enough funds within your LetsReg account, you can increase the payout delay - please see our separate guide about this here.

Cash/cheque refund - A cash/cheque refund will remove the registration and move it into the refund report, but will not process the money back to the attendee's bank account automatically. You will then need to contact the attendee using the contact details within their registration, and then arrange an offline method of refunding them. Examples of this include a bank transfer or cash.