Credits: How do they work?

Credits are our internal 'currency' and are used for two things.

Free sign-ups

If you are running a free event and receive free sign-ups, since we do not have any amount to deduct our fees on free subscriptions, you must pre-purchase credits to be able to receive subscriptions for a free event. 1 credit costs £1 (excluding VAT), and one registration costs 1 credit.

SMS

If you wish to send an SMS from the system, you will also require credits. It costs 5p to send a text, with a character limit of 320 (after which point you will be charged for two SMS messages).

How to add credits to your organiser account

1. From the left-side menu under 'Reports' click 'Credits'

You will then be sent to a new page for your Credits balance. 

• Number of credits available = how many credits you have in your account 
• Number of credits used = the total of credits spent in your system 

Top up credits

Enter the number of credits you require, click 'Continue' and then make payment.

Credits usage history 

To view your credits history, you can use the links below to check how many credits you have spent: 

Want to get a reminder of your credits balance? 

1. Click 'Change settings' 

2. Adjust the target sum, for when we should send you a friendly reminder of your credit balance by e-mail 

3. Click 'Save' to finish