Refunding and removing attendees from your register

LetsReg gives you the ability to refund your attendees with various options.  First, locate the client in your registrations list:

After clicking on the order ID, scroll down and click on Delete/Refund:

Here, you will see two options:

Please note that refunding an attendee using any option will remove their registration and move it into the refund list.

Option 1

Credit/Debit Card refund - Process the money directly back to the bank account the attendee used to make their registration initially.  With this, there are three options:

Option 1 - Provide the attendee with a full refund and absorb the registration fee.

Option 2 - Refund the attendee minus the registration fee; the customer will receive slightly less back to cover the registration fee that you incurred when they registered.

Option 3 - Specify a manual amount to refund the customer.

The credit/debit card refund method is subject to you having enough money in your 'LetsReg account' and there will be times where you do not have funds in LetsReg to process refunds in this way. This is due to us providing the weekly pay-out into your bank account(s) - once the money has left LetsReg to go into your bank account, it can no longer be used for refunding customers via the credit/debit card refund option. In this instance, you can either wait until you receive more registrations or use an alternative method of refunding your attendee(s).

Option 2

Cash/Cheque refund - Removes the registration and moves it into the refund report, but does not process money back to the attendee's bank account.

You will need to contact the attendee to arrange an offline method of refunding, e.g., bank transfer.

If you wish to circumvent the issue of there not being enough funds within your LetsReg account, you can increase the payout delay - please see our separate guide about this here.