How to use flexible payouts to add a refund buffer

If you wish to be able to refund your attendees at all times, you may wish to extend the payout delay using our flexible payout option; this refers to how many days pass before we (LetsReg) transfer your accrued funds back into your bank account(s).

This tool can be found within the Details tab of the event setup:

Underneath your bank account selection, you will be able to see the payout delay option.  The standard setting is 7 days, which is the minimum:

If you wish to keep money within your LetsReg site, you can increase the number here; please note that this will delay the pay-out to your bank account(s).  The benefit of doing this is that you will then have funds within your LetsReg account to process refunds to your customers.

For more detailed information on how to refund a customer using LetsReg, please view our separate user guide here.