How do I communicate with event attendees through the system by email and SMS?

At LetsReg, we understand how important it is to keep your participants informed.  With our communications tool, you can send both email and SMS messages to participants registered onto your event, directly from the platform.

To access this tool, please click on "Communications tool" from your event setup page.

Which guide do you need?

Guide 1: Sending an email

Guide 2: Sending a SMS message

Guide 1- Sending an email

Please click on "Create email"

You can filter recipients by criteria such as which price category they have selected, or only send emails to customers who have added an extra package, for example a dinner package.  To do this, please untick "Send to all" and continue from there.

Alternatively, you can keep the settings as they are to send the email to all registered participants on your event.

In the email setup, you can enter a subject line and body text, with the option to attach files if required.  You can also send a test email to check the contents of the message, if you wish.

You can either send the email immediately, schedule it to be sent on a predetermined date or time, or alternatively, you can set it to send a number of days before or after the event has taken place.

This means that you can use the tool for reminders, notifications, and to gain feedback after the event has taken place.

Guide 2 - Sending a SMS message

Note: SMS message are charged at £0.6p per message; these are subject to a 160-character limit, after which it will be charged as two SMS messages.

Please click on "Create SMS"

You can filter recipients by criteria such as which price category they have selected, or only send emails to customers who have added an extra package, for example a dinner package.  To do this, please untick "Send to all" and continue from there.

Alternatively, you can keep the settings as they are to send the email to all registered participants on your event.

Please ensure you have purchased credits to enable you to send SMS messages; if you have not, a box will display in this section.

In the SMS message setup, you can enter a subject line and body text.  The system will show you the number of remaining characters for the text message; if you surpass this, it will create multiple SMS messages.

You can either send the SMS message immediately, schedule it to be sent on a predetermined date or time, or alternatively, you can set it to send a number of days before or after the event has taken place.

This means that you can use the tool for reminders, notifications, and to gain feedback after the event has taken place.